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Forum Discussion

Rick A.2's avatar
Rick A.2
Explorer | Level 4
5 years ago

How to tell which files are being copied

I have been following various "slow sync" threads, given that I am in the middle of a four-day sync of just six files. This is the first time in nearly five years that DropBox has grinded to a halt l...
Desktop
Dropbox Basic
Sync
  • Lusil's avatar
    Lusil
    5 years ago

    Hey Rick A.2, thanks for reaching out to us about this. 

    I'd be more than happy to help look into this with you, I'll just need a bit more info, such as:

    • What do the syncing icons show on your Dropbox folder? Can you see any with the blue icon and the spinning arrows?
    • Could you also send me a screenshot (without any personal info) of what the Dropbox icon that's next to your computer's clock shows when you hover over it?
    • Is the Dropbox folder located on an internal/supported location? You can check this from your desktop app's settings. 

    Let me know what you find!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey Rick A.2, thanks for reaching out to us about this. 

I'd be more than happy to help look into this with you, I'll just need a bit more info, such as:

  • What do the syncing icons show on your Dropbox folder? Can you see any with the blue icon and the spinning arrows?
  • Could you also send me a screenshot (without any personal info) of what the Dropbox icon that's next to your computer's clock shows when you hover over it?
  • Is the Dropbox folder located on an internal/supported location? You can check this from your desktop app's settings. 

Let me know what you find!

Rick A.2's avatar
Rick A.2
Explorer | Level 4
5 years ago

Lusil, your questions were telling. I use an alternate file manager (Total Commander) so I rarely set foot inside the Windows File Manager. To address your question, I opened a file window into DropBox and, perhaps for the first time, made note of the icons. Sure enough, there was a small log file with the blue syncing icon -- it seemed to be stuck in a feedback loop, endlessly updating itself and never being fully synced.

As soon as I ditched that useless file, my hard drive quieted down and DropBox reported itself to be up to date. Many thanks for that.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for your swift reply, Rick A.2 - glad to hear that you were able to resolve this!

    If anything else pops up, you know where to find us. 

    In the meantime, have a lovely day ahead!

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