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Forum Discussion

anavix's avatar
anavix
Explorer | Level 3
3 years ago

How to start over with my Dropbox account, and delete everything?

Dear Community I have some problems with syncronisation and I want to start my account "from scratch",meaning I want to keep my account but delete all files and start all over with syncing from my ...
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cwhigh's avatar
cwhigh
New member | Level 2
I haven’t used Dropbox for years, and now have a need for it. I use my ID to reset the password, but all I get is “account already exists.” I’m in the hampster cage. Help please
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the nudge on this thread, cwhigh.

 

This sounds like an error you would get, if you were trying to create a new account under an email address that's already used by another Dropbox account.

 

Can you try resetting your password through this link, to see if that helps?

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