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Darryl B.3's avatar
Darryl B.3
Helpful | Level 5
5 years ago

How to find what files are syncing

One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K. I have tried the usual ...
Desktop
Sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey Darryl B.3, I hope you're well today!

    Usually, if the files are still trying to sync, they would appear with the syncing icon :arrows_counterclockwise:. The folder that these files are within will also show the syncing icon through the entire file path.

    If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

    1. Click the Dropbox icon in your system tray/menu bar.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Preferences..."
    4. Go to the "Account" tab.
    5. While holding the alt+H keys (for Windows) or Option/Alt key (for Mac), click "Fix Hardlinks".

    If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

    I hope this helps, let me know how it goes!

     

    Mod note: updated steps and link in post [last update 2023]

Charlvh's avatar
Charlvh
New member | Level 2

Thanks so much, this worked perfectly. All good now. Much appreciated.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
24 days ago

No biggie Charlvh - I'm glad to hear you're back up and running and thanks for keeping me in the loop too.

 

See you around the Community and take care!

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