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Explorer | Level 4

4 years ago

Solved

How do I locate large files/folders on the web (not laptop)

I have a free version with a limit of 16.3GB. I normally have about 13-15GB in use, so around 85-90%. This morning DB tells me it can no longer sync, and apparently I have used 32.5GB of my allow...

Jay
8 years ago

But, how can my file be deleted?

A few ways actually…

Firstly, if you install your Dropbox folder to an external drive, then there are always deletion risks, and I have listed them in a separate thread, which can be found here. However, I’ll repeat them in this thread later for the sake of convenience.

Secondly, when I talk about deletions, I literally mean this definition: “Dropbox cannot see the file any more, so the file is deleted”.

The question you should be asking is, “Why cannot Dropbox see the file? Where did it go?”

Deletions to Dropbox mean any deletions done on the site, the mobile app, third party apps, and of course the desktop app.

All of these versions connect to Dropbox in more-or-less same way, meaning that they detect changes, and then change the files on the site, which then syncs to all devices.

I know you’ve heard this all before, but this is an incredibly important thing to understand.

Syncing only acts if there is something to sync.

The app doesn’t do things on its own because it feels like it. If you’re staring at an empty spreadsheet, it’s not going to suddenly populate with your numbers and bar charts. A blank Word document doesn’t begin typing out your final year dissertation without your input.

The opposite is also true, a document doesn’t slowly delete characters until you’ve lost all your writing, or formulas, without you touching the keyboard.

This is just how Dropbox works, except for entire files and folders. If you’re staring at your Finder or Windows Explorer window blankly for an hour, even outside the Dropbox folder, (almost) nothing will change in front of your eyes, since you’re not using the computer.

I mention the ‘almost’ part, since this is the crux of the matter. Narrowing down what made this ‘almost nothing’ to ‘definitely something’ is the goal of this post.

philipfox

Explorer | Level 4

4 years ago

PARTIALLY SOLVED THANKS

I found that a large folder (8GB) had been added to one of my existing shared folders, though neither of the people I share with were aware they'd tried to share this large folder. No idea why it took my storage from under 16GB to 32GB - looks as it is was double counted. Anyway, I've unshared and deleted it, and back down to 13GB.

I'd still like to be able to search for large files across all of my DB storage using the web version, if it's possible. Thanks.

Philip

Walter

Dropbox Staff

4 years ago

Hey there philipfox, thanks for joininig our Community and I'm glad to hear you managed to find the culprit after all.

Regarding your additional concern, you can calculate the size of your files and folders on our website as outlined here.

Let us know if you have any more questions, Philip!

philipfox
Explorer | Level 4
4 years ago
Copy Link
Thank you @Walter that's helpful. Is it possible to display size of all folders without having to select each one at a time?

And is it possible to order ALL files by size, and thus see, say, all files over 100MB in size in one list, whatever folder they're in (as you can do on Finder on a Mac, for instance)?

Thanks
Philip
- Walter
  Dropbox Staff
  4 years ago
  Copy Link
  I'm afraid that's not possible on our website at this time, Philip.
  
  That being said, note that you can post your ideas and suggestions in the relevant area of our Community so other users can upvote it to show your interest.
  
  See you around!

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I normally have about 13-15GB in use, so around 85-90%. This morning DB tells me it can no longer sync, and apparently I have used 32.5GB of my allow...","body@stringLength":"555","rawBody":"

I have a free version with a limit of 16.3GB. I normally have about 13-15GB in use, so around 85-90%.

This morning DB tells me it can no longer sync, and apparently I have used 32.5GB of my allowed quota of 16.3GB! Yesterday I'd only used about 14GB.

How can I find out what these files are? Is there any to search (on the web as the laptop can't sync) for files or folders over a certain size? I've no idea what's going on but am now unable to use DB. Any advice gratefully received.

Philip

","kudosSumWeight":0,"postTime":"2021-05-19T03:47:02.804-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Quota","text":"Quota","time":"2018-06-29T04:30:24.921-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Space and storage","text":"Space and storage","time":"2019-09-25T10:03:02.823-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:521317_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1779},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:521317":{"__typename":"Conversation","id":"conversation:521317","solved":true,"topic":{"__ref":"ForumTopicMessage:message:521317"},"lastPostingActivityTime":"2025-03-03T22:01:04.819-08:00","lastPostTime":"2025-03-03T22:01:04.819-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:521317":{"__typename":"ModerationData","id":"moderation_data:521317","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:521317_1":{"__typename":"Revision","id":"revision:521317_1","lastEditTime":"2021-05-19T03:47:02.804-07:00"},"AcceptedSolutionMessage:message:521343":{"__typename":"AcceptedSolutionMessage","id":"message:521343","conversation":{"__ref":"Conversation:conversation:521317"},"author":{"__ref":"User:user:364291"},"revisionNum":1,"uid":521343,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:521320"},"subject":"Re: How do I locate large files/folders on the web (not laptop)","moderationData":{"__ref":"ModerationData:moderation_data:521343"},"body":"Hey there philipfox, thanks for joininig our Community and I'm glad to hear you managed to find the culprit after all.
\n
\nRegarding your additional concern, you can calculate the size of your files and folders on our website as outlined here.
\n
\nLet us know if you have any more questions, Philip!","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-05-19T05:17:43.673-07:00","lastPublishTime":"2021-05-19T05:17:43.673-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1770},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:521317/message:521343","readOnly":false,"editFrozen":false,"body@stringLength":"630","rawBody":"Hey there , thanks for joininig our Community and I'm glad to hear you managed to find the culprit after all.
\n
\nRegarding your additional concern, you can calculate the size of your files and folders on our website as outlined here.
\n
\nLet us know if you have any more questions, Philip!","kudosSumWeight":1,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:521343_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw1MjEzNDUsNTIxMzQ1","node":{"__ref":"ForumReplyMessage:message:521345"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215652":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215652","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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PARTIALLY SOLVED THANKS

I'd still like to be able to search for large files across all of my DB storage using the web version, if it's possible. Thanks.

Philip

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PARTIALLY SOLVED THANKS

I'd still like to be able to search for large files across all of my DB storage using the web version, if it's possible. Thanks.

Philip

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Thank you @Walter that's helpful. Is it possible to display size of all folders without having to select each one at a time?

And is it possible to order ALL files by size, and thus see, say, all files over 100MB in size in one list, whatever folder they're in (as you can do on Finder on a Mac, for instance)?

Thanks

Philip

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Thank you @Walter that's helpful. Is it possible to display size of all folders without having to select each one at a time?

And is it possible to order ALL files by size, and thus see, say, all files over 100MB in size in one list, whatever folder they're in (as you can do on Finder on a Mac, for instance)?

Thanks

Philip

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\n
\nThat being said, note that you can post your ideas and suggestions in the relevant area of our Community so other users can upvote it to show your interest.
\n
\nSee you around!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-05-20T05:40:19.812-07:00","lastPublishTime":"2021-05-20T05:40:19.812-07:00","metrics":{"__typename":"MessageMetrics","views":1678},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:521317/message:521584","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"358","rawBody":"I'm afraid that's not possible on our website at this time, Philip.
\n
\nThat being said, note that you can post your ideas and suggestions in the relevant area of our Community so other users can upvote it to show your interest.
\n
\nSee you around!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:521584_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1743510236239":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1743510236239","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1743510236239":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1743510236239","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:521584_1":{"__typename":"Revision","id":"revision:521584_1","lastEditTime":"2021-05-20T05:40:19.812-07:00"},"Revision:revision:521345_2":{"__typename":"Revision","id":"revision:521345_2","lastEditTime":"2021-05-19T05:28:29.815-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001014","messageSubject":"how-do-i-locate-large-filesfolders-on-the-web-not-laptop","messageId":"521317","replyId":"521343"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}

Forum Discussion

How do I locate large files/folders on the web (not laptop)

But, how can my file be deleted?