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Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
7 months ago

How can I make my Backup files available offline?

I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline. ALL of my files have a green checkmark icon next to them. SOME of my files ha...
Desktop
Dropbox Backup
Mac
Sync
  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    7 months ago
    Well, it's a tale as old as time.
    I restarted my computer this morning. 
    That jumpstarted the app to start syncing again, all of the cloud icons went away, and now everything has a green check icon and is available offline, just like I wanted.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, dropitlikeitshot1, thanks for bringing this to our attention.

 

What is the current sync status and version of the Dropbox app on your computer, please?

 

You can check that by hovering over the Dropbox icon in your menu bar.

 

Also, if instead of the Dropbox folder itself, you right-click and choose "make available offline" for the files themselves, do you see any difference?

 

Or if you just double-click them?

 

Let me know what you find.

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
7 months ago

Dropbox 199.4.6287

Sync status is "Everything is up to date."

Files with a green checkmark do not have the option to make available offline, and double clicking them will only open them when I am online. Double clicking them does not open them offline.

Files with a green checkmark AND a cloud with an arrow icon do have the option to right click and make available offline, but that doesn't change the file's behavior. Still can't open them offline. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    I see, thanks for the update, dropitlikeitshot1.

     

    Can you also make sure that Dropbox has full disk access on the computer, to see if that helps?

    • dropitlikeitshot1's avatar
      dropitlikeitshot1
      Helpful | Level 6
      7 months ago

      Full disc access was already enabled. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        That's pretty strange behavior, indeed.

         

        Would you mind sending us a screenshot of the files in your backup folder, so we can take a look?

         

        Please edit out any personal/sensitive info/file names from the screenshot, before uploading it.

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