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Forum Discussion

seftonbarn's avatar
seftonbarn
Helpful | Level 6
6 years ago

How can I force the mobile app to upload photos?

When I first used Dropbox a few years ago, as soon as I took a photo on my androad phone the photo would be uploaded to my dropbox and synced to my PC.  Nowadays I can take a picture on my android in...
sync
  • Jay's avatar
    Jay
    6 years ago
    The steps to upload images manually can be found here. 
     
    Let me know if this is successful!
seftonbarn's avatar
seftonbarn
Helpful | Level 6
Jay wrote:
Hi there, could you confirm the exact settings you have for the camera uploads? There’s options for it to upload when not low on battery, and so on.
 
A screenshot showing these settings would help! Thanks in advance.

Thanks Jay.   It is set to upload when camera battery level is at 30%, mine is at 75% and when on wifi.  Mine is on wifi.  Can't really take a snapshot and upload, that is the whole point of this posting!!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Thanks, just a few more queries here:
  • Do you have another app that backs up or edits your photos? If so, what’s the name of this app?
  • Are you able to manually upload images from the Dropbox mobile app to your account?
  • Does the Photos tab show any photos or videos attempting to upload?
  • seftonbarn's avatar
    seftonbarn
    Helpful | Level 6
    6 years ago
    Jay wrote:
    Thanks, just a few more queries here:
    • Do you have another app that backs up or edits your photos? If so, what’s the name of this app?
    • Are you able to manually upload images from the Dropbox mobile app to your account?
    • Does the Photos tab show any photos or videos attempting to upload?

    I have MS onedrive that Syncs my documents but it does not sync photos or videos; I rely on Dropbox for this.

    I don't know how to manually upload from the mobile app.

    I can't see any evidence in the photos tab of photos or videos uploading.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      The steps to upload images manually can be found here. 
       
      Let me know if this is successful!
      • Jim B.45's avatar
        Jim B.45
        Helpful | Level 7
        4 years ago

        The issue is that Dropbox arbitrarily doesn't do camera uploads for hours, days, possibly ever. The best response from Dropbox is to fix their software so it does. The next best response is to inform customers that they can trigger an upload by opening the Dropbox app on the phone and tap the Photos tab. The lousy support response is to ask a bunch of stupid questions and then tell them how to manually upload photos.

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