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Forum Discussion

Gwenn B's avatar
Gwenn B
Explorer | Level 3
2 months ago

From 8/16/24 on I am no longer able to upload files. they sit "in queue..." but never upload

Hi there, the last time I was able to either drag and drop or upload a file was 8/16.  Since then when I try either method on the web (I am not able to download the desktop version on my work computer), another window opens that shows the file and says "in queue..." and then nothing ever happens, and the file never gets uploaded.  I checked and do have plenty of room to upload.  

    • Gwenn B's avatar
      Gwenn B
      Explorer | Level 3

      Ok I figured out a way to make this work.  It will not work on the web.  I was able to download the app to my work phone, which is connected to my files, so I was able to upload the files I want to my iphone, then I can upload from my phone into the web.  So I have a work around!  Whew.

  • Gwenn B's avatar
    Gwenn B
    Explorer | Level 3

    I'm not sure what I would download, as I'm only able to use this through the web, I do not have it downloaded.