You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Kris N.3's avatar
Kris N.3
Helpful | Level 5
4 years ago

"Follow" Folder Option Grayed Out

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed.  When I over over the ellipses for the folder, the "follow" option is gray...
Desktop
Share
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi Kris N.3, thanks for posting on our Community and sorry to hear you're having issues with this.

Could you try following these steps through another browser and let me know how it goes?

Thanks so much!
  • Kris N.3's avatar
    Kris N.3
    Helpful | Level 5
    4 years ago

    Hi, Walter -

    Just tried in Edge; same result (normally I work in Chrome) - the "follow" option is grayed out.

    I have edit permissions for the folder.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Could you post a screenshot of how it looks like on your end, Kris?
    • Kris N.3's avatar
      Kris N.3
      Helpful | Level 5
      4 years ago

       

      • Hunter's avatar
        Hunter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Hey Kris N.3, sorry for jumping in.

         

        Could you let us know what plan you are subscribed to?

         

        Nice job on masking your screenshot details btw!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!