We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

burtonworldart's avatar
burtonworldart
New member | Level 2
5 years ago

Folders online not visible on MAC Dropbox App

Hi Dropbox community, I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook.   I am running Mojave...
Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    8 months ago

    Hi there, JeremyD, and thanks for joining our Community!

     

    Is it possible that the folders you're missing from your local Dropbox folder have been unsynced with selective sync?

     

    Check out the steps here, to confirm.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi burtonworldart, I'd be happy to help look into this with you. 

 

I'll just need a bit more information to make sure that we're on the same page. For example:

  • Are you running the latest version of the desktop app (104.4.175)? 
  • What do you see when you hover over the Dropbox icon that's next to your computer's clock? 
  • Could it be that the folders you're not seeing are selectively synced? 

Looking forward to hearing back from you!

  • burtonworldart's avatar
    burtonworldart
    New member | Level 2
    5 years ago

    Thanks Lusil!  I unlinked and updated to the latest version (104.4.175) and I'mnow able to selectively sync again.  I should have tried that. 

     

    Thank you for you help!  

  • saturn9k's avatar
    saturn9k
    New member | Level 2
    10 months ago

    Hello, I believe I'm having a similar problem where I can see one folder that was shared with me on my iPad but on my mac it doesn't appear. This has never happened before, and not sure how to fix it or selectively sync it. Do you have any suggestions?


    Thank you

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!