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Forum Discussion

Experienced | Level 11

5 years ago

Solved

Folder showing a Share Icon

Why do some folders in Dropbox.com show a sharing icon when the folder is not shared? I am refering to the sharing icon visible on dropbox.com not on the computer version. See the screenshot. ...

Mark
8 years ago
Its *strongly* recommended you do not sync database files (which include email ones)...

Partially for this reason - I assume that you have Outlook open? If so Dropbox cannot sync it. Outlook puts a lock on the PST files so that only it can access them, however Dropbox also needs the same.

You are also looking at a very high risk of data corruption if you open the PST on another device before its fully sync'd up to date on all connected devices.

Instead use the correct email protocol and you wont need to sync files between machines. Use an IMAP or exchange email server and all will sync magically across all email connected devices without the need for Dropbox.

JOfE

Experienced | Level 11

5 years ago

I'm stumped also. I have many folders like this in my dropbox account. I have never shared them. I am not sharing them now. These appear on dropbox.com so I can't assume this is a problem with Apple or Windows.

I'm not a programmer for a billion dollar tech company but I think the icon should read 'blank' when I folder is not shared- whether I was the original owner of the folder or not.

Daphne

Dropbox Staff

5 years ago

Hey JOfE!

Could you just check for me, if you select one of these folders and choose the "Share" option, and then click the gear icon in the top right corner, do you see an option to "Unshare folder" in the bottom left of the window?

juriweber1980
New member | Level 1
4 months ago
Hallo Zusammen,
heute Morgen ist mir aufgefallen das mein Account komplett leer ist. Ich hatte viele wichtige Bilder und Videos so wie paar Dateien die ich vor paar Jahren hochgeladen hab und die sind jetzt weg. Es ist nur eine Get Started with Dropbox und eine Url drin. Die letzten Monat hochgeladen worden ist. Dieser Account ist nur von mir genutzt. Es gab keine Freigaben an dritte oder sonstiges. Im gelöschten Ordner ist auch nichts drin. Bitte um dringende Hilfe
Mit freundlichen Grüßen
Juri [removed per Community Guidelines]
- Goldjunge
  New member | Level 1
  4 months ago
  Hallo Juri,
  ich habe ein ähnliches Problem. Mein Camera Uploads Folder ist quasi komplett gelöscht. Nur noch ein paar jüngere Fotos sind übbrig geblieben. Und in der Folder Historie ist keine Hinweis zu finden.
  Hast Du eine Lösung gefunden?
  Mit besten Grüßen - Jochen
SarahDBX
Dropbox Staff
4 months ago
Hallo juriweber1980 ,

Vielen Dank für Ihren Beitrag in unserem Forum!

Wenn Dateien in Ihrem Dropbox-Konto fehlen, können Sie auf den folgenden Seiten nach diesen Dateien suchen:

https://www.dropbox.com/deleted_files

https://www.dropbox.com/share/folders

https://www.dropbox.com/events

Die Seite „Ereignisse“ unter https://www.dropbox.com/events gibt Ihnen einen Überblick über alle Aktivitäten in Ihrem Konto. Dazu zählen Dateivorgänge wie das Hinzufügen, Bearbeiten und Löschen von Dateien sowie das Hinzufügen oder Entfernen freigegebener Ordnern.

Mehrere einzelne Aktionen derselben Art (Hinzufügen/Bearbeiten/Löschen), die ungefähr zur selben Zeit stattgefunden haben, werden zu einem einzigen Ereignis zusammengefasst. Diese Ereignisse werden nach Datum und Uhrzeit sortiert, wobei die neuesten Änderungen ganz oben auf der Seite aufgeführt sind.

Auf der Seite haben Sie die Möglichkeit, ein bestimmtes Datum und/oder einen bestimmten freigegebenen Ordner auszuwählen, um Ihre Suche einzuschränken.

Wenn Sie sich ein bestimmtes Ereignis genauer ansehen möchten, können Sie auf den blauen Link klicken, um die Seite „Ereignisdetails“ zu öffnen. Bei umfangreichen Ereignissen finden Sie hier eine vollständige Liste aller betroffenen Dateien. Bei den meisten Löschvorgängen können Sie über diese Seite die Dateien wiederherstellen.

Hoffentlich helfen Ihnen diese Informationen weiter.

Viele Grüße,
Sarah
JOfE
Experienced | Level 11
5 years ago
I do. So strange. There was an "unshare folder" option on the bottom left. It unshared the folder (from no one) and the icon returned to blank.
Daphneyou just saved me a LOT of time! Thank you!!
- Daphne
  Dropbox Staff
  5 years ago
  I'm happy to hear that helped JOfE!
  
  Since you mentioned never sharing the folders, if you created them via the website, is it possible you chose to create a new shared folder rather than a normal folder?
  
  Otherwise, I'm quite stumped as to why they appear as a shared folder if you never chose to share them with others.
  - JOfE
    Experienced | Level 11
    5 years ago
    I actually think these folders were originally created in a TEAM folder and then at later date moved out to a private folder.
    This 'bug' creates a few problems for a business team moving shared files in this way.
    
    We are literally going through thousands of folders and finding hundreds of 'shared' folders like this in our account. We are able to find these problem folders only by syncing the entire business account to a drive. We can pinpoint the problem folders only by their larger than normal file size. Some are buried deep in video file bundles.
    
    A few months ago we notice that some of our dropbox files were not showing ZERO file numbers. We created a ticket with Dropbox tech support to address this issue. It has been 2 months of back and forth and no solution.
    
    Your insight Daphne that the folders are somehow 'shared' and showing a shared icon, I believe, is the key to that problem. We notice that 'unsharing' an unshared folder resulted in the file size being to reset to zero. So good for you @Daphne. You solved a problem the techs could not.
    
    I also noticed you can "unshare" any individual file in Dropbox in the way you described (Share, top-right gear icon, bottom left "unshare") ad Infinitum.
    
    None of us here are impressed by this bug in dropbox and the work it has created for us.
    
    We are also finding files that show a 'shared icon' but are apparently shared with no one.
    Happily, your fix Daphne works on these stranded folders also.
danielpassos
Explorer | Level 3
2 years ago
I have the same problem and I did not find any unshare folder option
- Hannah
  Dropbox Staff
  2 years ago
  Hey danielpassos, have you checked the steps to unshare a folder here?
  - danielpassos
    Explorer | Level 3
    2 years ago
    Yes, I did. My folder is not shared and I have no other folder inside. I don't see the Unshare folder option

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I am refering to the sharing icon visible on dropbox.com not on the computer version. See the screenshot. ...","body@stringLength":"730","rawBody":"

Why do some folders in Dropbox.com show a sharing icon when the folder is not shared? I am refering to the sharing icon visible on dropbox.com not on the computer version. See the screenshot.

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\n
\nCould you just check for me, if you select one of these folders and choose the \"Share\" option, and then click the gear icon in the top right corner, do you see an option to \"Unshare folder\" in the bottom left of the window?","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-03-02T08:56:58.871-08:00","lastPublishTime":"2021-03-02T08:56:58.871-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4485},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:500376/message:501085","readOnly":true,"editFrozen":false,"body@stringLength":"431","rawBody":"Hey !
\n
\nCould you just check for me, if you select one of these folders and choose the \"Share\" option, and then click the gear icon in the top right corner, do you see an option to \"Unshare folder\" in the bottom left of the 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I'm not a programmer for a billion dollar tech company but I think the icon should read 'blank' when I folder is not shared- whether I was the original owner of the folder or not.

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I do. So strange. There was an \"unshare folder\" option on the bottom left. It unshared the folder (from no one) and the icon returned to blank.

Daphneyou just saved me a LOT of time! Thank you!!

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\n
\nSince you mentioned never sharing the folders, if you created them via the website, is it possible you chose to create a new shared folder rather than a normal folder?
\n
\nOtherwise, I'm quite stumped as to why they appear as a shared folder if you never chose to share them with others.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-03-04T06:52:25.565-08:00","lastPublishTime":"2021-03-04T06:52:25.565-08:00","metrics":{"__typename":"MessageMetrics","views":1598},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:500376/message:501818","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDUwMTk2Nyw1MDE5Njc","node":{"__ref":"ForumReplyMessage:message:501967"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:501967":{"__typename":"ModerationData","id":"moderation_data:501967","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:501967":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:389037"},"id":"message:501967","revisionNum":3,"uid":501967,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:501818"},"conversation":{"__ref":"Conversation:conversation:500376"},"subject":"Re: Folder showing a Share Icon","moderationData":{"__ref":"ModerationData:moderation_data:501967"},"body":"

I actually think these folders were originally created in a TEAM folder and then at later date moved out to a private folder.

This 'bug' creates a few problems for a business team moving shared files in this way.

We are literally going through thousands of folders and finding hundreds of 'shared' folders like this in our account. We are able to find these problem folders only by syncing the entire business account to a drive. We can pinpoint the problem folders only by their larger than normal file size. Some are buried deep in video file bundles.

A few months ago we notice that some of our dropbox files were not showing ZERO file numbers. We created a ticket with Dropbox tech support to address this issue. It has been 2 months of back and forth and no solution.

Your insight Daphne that the folders are somehow 'shared' and showing a shared icon, I believe, is the key to that problem. We notice that 'unsharing' an unshared folder resulted in the file size being to reset to zero. So good for you @Daphne. You solved a problem the techs could not.

I also noticed you can \"unshare\" any individual file in Dropbox in the way you described (Share, top-right gear icon, bottom left \"unshare\") ad Infinitum.

None of us here are impressed by this bug in dropbox and the work it has created for us.

We are also finding files that show a 'shared icon' but are apparently shared with no one.

Happily, your fix Daphne works on these stranded folders also.

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I have the same problem and I did not find any unshare folder option

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Hey danielpassos, have you checked the steps to unshare a folder here?

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Yes, I did. My folder is not shared and I have no other folder inside. I don't see the Unshare folder option

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