You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
First time using paper, images not showing with sharing link
Hi,
I was a user of hackpad, I love beacuse of its user experience for collaborative work. I tried paper and I honestly, deeply regret it. After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.
Why is that? I think this is a very inconvenient issue. I'm deeply disapointed, it was a great product.
Hi nginear; thanks for joining the discussion here and welcome to our Community!
From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.
According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting.
That being said, I do understand how it would be beneficial to be able to share the link to a Paper doc and allow all people with the link to view the Paper doc as you've created it. However, the content will not have any issue if viewing from a signed-in state. The person you send this to will need to sign into Dropbox, or you can export the document as a .pdf or .doc and send the export instead.
I hope this clears things up a tad and I'm always around if you have any questions.
- Walter
Dropbox Staff
Hello noteimporta - welcome to the Dropbox Community and thanks for using Paper!
noteimporta wrote:
After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.
Could you first walk me through the steps you took to do this and forward me a screenshot of the exact error message they get?
Also, is this affecting a specific Paper doc of yours, some or all?
Let me know what you find and we'll take it from there. Thank you!
(1) Not one, but all my paper documents.
(2) I click on sharing icon on the top right side of the screen and send them to my colleges.
(3) Those who click the button can see all the text but not the images nor the link thumbnails which are broken.
I tried myself in incognito mode and I experience the same thing. I can only see them through my account.- Walter
Thanks for the additional information noteimporta!
Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this?
Thanks so much!
Since the paper contains sensitive information I cannot. The error is just the images and thumbails NOT showing, like the url/hosting is broken.
I created a DBP doc. Shared it. The viewer sends me screen shots of missing images. The images are in dropbox. They display for me, not for her?
Seccond problem>
Everytime I upload something or create a paper doc. It is instantly lost. I have to search for it to find.
No control over sort order? most recent on top? This is going to push me off of drop box. Bad UI. Customers leave. Do it or dont but not half way or the users leave.- Walter
Hello bcombs; thanks for the report!
I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query.
As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your Community's profile to work on this together too?
Welcome to our Community by the way and thanks for the feedback too.
I have a Dropbox folder inside this folder is a number of images and a Dropbox paper. I want to be able to add the images to the paper and share the link using anyone with the link can view permission.
When in edit mode the images are fine. When I share a link one image is fine the rest present as a broken image link icon. I cannot figure out how to correct or fix the permissions so that all the images show inside the dropbox paper when shared as a link.Did some further investigation, I think this may be a bug. What I see is it shows the first image no matter the image. For some reason unable to get the 2nd, 3rd ...subsequent images linked in the paper.
Can you advise what I need to do to make it show all the images using an anyone can view or even edit link?- Daphne
Thanks for posting leonardBlunt!
Since you're having a similar issue, I've just moved your post here.
Please take a look at Walter's post here for some more info, and let me know if you have any questions!
- Iliana-DBXI am happy to share that this behavior has been changed. Logged out view of Paper docs will now show all assets!
