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ctctc's avatar
ctctc
Helpful | Level 6
7 years ago

Files uploaded to a shared folder come with a red circle and an X on them. Why?

I just uploaded a bunch of PDFs to a shared dropbox folder and instead of the green circle with checkmark to the right, they're accompanied by a red circle with an X. Does anyone know what this means?

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  • ctctc's avatar
    ctctc
    7 years ago

    Found the problem. The author of these files used a\in their name. Replacing the backslash with a hyphen replace's the error flag with an up-to-date flag and they now appear at/home.

     

    Thanks for your help Mark!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    It means there is an error

    Mouse over the Dropbox icon on the status bar (usually near the clock) to see what the error is
    • ctctc's avatar
      ctctc
      Helpful | Level 6
      7 years ago

      Thx Mark. When I mouse over the dropbox icon on the status bar a pop-up message appears stating "Drop box 54.4.90 up to date"

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        7 years ago
        Are the files open at present? If so they wont be able to sync.

        If not try closing and reopening the folders - I sometimes find things get mixed up.

        Can you see those files online at www.dropbox.com/home ?

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