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Forum Discussion

Elyse22's avatar
Elyse22
Explorer | Level 3
12 months ago

Files stuck uploading in queue on the website.

Hi! This is a new issue I'm having that just started randomly!    I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just dra...
Sync
upload
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hmm, I see. Did you also try this out via a different browser, and it didn’t make a difference?

Elyse22's avatar
Elyse22
Explorer | Level 3
12 months ago

No....I have all of my work materials on safari! And it's always worked on there up until now!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Elyse22 - sorry to jump in here, but could you let us know if you've tried clearing your browser's cache since you first noticed this or a private browsing window with no extensions or plugins running? 

    • Elyse22's avatar
      Elyse22
      Explorer | Level 3
      12 months ago

      No apologies necessary! I appreciate the help!! I haven't cleared anything. I'm not sure if it's private or not? How would I go about that? 

      Thanks so much for your help!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Elyse22, you can how to clear your cache here. 

         

        As for the incognito mode, here is how to check, and access an incognito tab in order to check if everything works the same way there. 

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