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lucidity's avatar
lucidity
Helpful | Level 6
2 years ago

File request link results in blank screen

Anyone else experiencing this problem?   ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware o...
Dropbox Pro
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  • lucidity's avatar
    lucidity
    2 years ago
    I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey lucidity, thanks for bringing this to our attention.

 

You mentioned that Dropbox are looking into it; have you reached out to our support team about this?

 

If so, can you please give us the ticket number, so we can locate it in our system?

 

Thanks in advance.

  • lucidity's avatar
    lucidity
    Helpful | Level 6
    2 years ago

    Hi Hannah

    Yes, I've reached out to Dropbox support and there is a ticket open.

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can you also give us the ticket number, so we can have a look?

      • lucidity's avatar
        lucidity
        Helpful | Level 6
        2 years ago

        Hannahhere you go...

         

        21585485

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