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Simofi's avatar
Simofi
Explorer | Level 4
2 years ago

File request - empty page

Hi everyone, When I create a file request I can invite people via mail but the website ist empty and nothing is shown. I tested it on serval devices and different networks and browsers but the ...
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  • Sheena's avatar
    Sheena
    2 years ago
    johnstreet wrote:

    Hi,

     

    Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

     

    Help!

     

    John

    Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Simofi, let's jump right into this! 

 

If you try to use an incognito tab on any of your browsers, does your File Request still appear empty? 

 

Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there?

 

Keep me posted!

  • Simofi's avatar
    Simofi
    Explorer | Level 4
    2 years ago

    Hi Megan,

    yes i tried it in incognito as well - same issue.

    I can see the requests and also see the views.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Simofi, could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

       

      Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

       

      Have a look and let me know of any updates, thanks!

      • Simofi's avatar
        Simofi
        Explorer | Level 4
        2 years ago

        Hi Megan,

        like I said i tried it in different networks (company, at home and Cellular network) with different browsers (Edge, Chrome and Firefox) and devices but the site is always empty.

        Is there a way to send you the link via PM so you can test it for yourself? 

        Thanks for your help!

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