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Jonathan M.5's avatar
Jonathan M.5
Helpful | Level 5
6 years ago

File opened "x minutes ago" when I didn't open it?

I was looking for a file I'd accessed on my phone, but was having a struggle seeing files based on how recently I'd accessed them so I tried on the web client instead   I was shocked to see vario...
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ee22's avatar
ee22
Explorer | Level 3
11 months ago

Hi, 

 

This also happened to me today. I was working on a single file and upon exiting noticed that many files I had not opened recently or within months were showing up as recently viewed. These files are in different folders. I do not share these files with anyone else. I changed my password, removed recent devices, and turned on TFA. Since then, I have only seen my activity.

 

Jonathan, did you find out what was causing this issue?

And to anyone who can help or confirm based on what I have shared, was my account hacked?

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi ee22, I'd be happy to help! 

     

    The most common case for this scenario is another, third-party app accessing these files.

     

    If you have any other apps accessing your files, or an antivirus this could be it. 

     

    What I would personally suggest, is what you've already tried in regards to security steps. You can also have a look at your events page, to see more about your file activity there, and make sure nothing suspicious happened. 

     

    The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

     

    If you have any questions, let me know!

    • ee22's avatar
      ee22
      Explorer | Level 3
      11 months ago

      Hi Megan,

       

      This still isn't settling well with me. Seeing all those files being opened felt like a violation of my privacy and I'm considering if this is an application I want to continue using.

       

      How can I know for sure if this was a hacker versus a third-party application?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey ee22 - sorry to jump in here, but I just wanted to mention that the events page would be your best bet to find out more about what happened in this case.

         

        Did you take a look to see if the actions are logged there and if so, check the user or the application that initiated them? 

         

        Apart from that, you can have a look at your Security page for any unknown devices or web sessions. 

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