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Forum Discussion
Fields are grayed out and getting an "unavailable" error when trying to use a template I created
I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?
I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, alexdimberg.
Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?
Let me know what you find.
Hello! Yes - I've tried a new browser and browser settings. Thank you!
- Hannah
How did it go, Alex?
Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes?
Unfortunately, it's still not working. Thank you for your help!
- Nancy
Hope you don’t mind me jumping in, alexdimberg! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct?
Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.
