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Forum Discussion

alexdimberg's avatar
alexdimberg
Helpful | Level 5
6 months ago

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Dropbox Sign
Templates
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, alexdimberg.

 

Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?

 

Let me know what you find.

alexdimberg's avatar
alexdimberg
Helpful | Level 5
6 months ago

Hello! Yes - I've tried a new browser and browser settings. Thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    How did it go, Alex?

     

    Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes? 

    • alexdimberg's avatar
      alexdimberg
      Helpful | Level 5
      6 months ago

      Unfortunately, it's still not working. Thank you for your help!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hope you don’t mind me jumping in, alexdimberg! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct?

         

        Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.

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