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Forum Discussion

CG94's avatar
CG94
Explorer | Level 3
2 years ago

Error when trying to send Dropbox Sign signature request

Dear Community,   While I try to send a file for signature I receive below request Can’t send the request Something went wrong and we weren’t able to process the signature request at the moment...
Dropbox Sign
Error Messages
Clwenner's avatar
Clwenner
Explorer | Level 4
2 years ago

I am having the same issue - so frustrating - can anyone assist?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Clwenner - did you try reaching out to the support team as Hannah suggested? 

  • Clwenner's avatar
    Clwenner
    Explorer | Level 4
    2 years ago
    Apparently I am not eligible for support because I use a basic Dropbox which is not a paid subscription. Could this be the reason? Does anyone know what other free signing platforms I could use?
    • TonyEnglund's avatar
      TonyEnglund
      Collaborator | Level 9
      2 years ago

      We also have the same issue with Ticket #22829762.

       

      At least two users affected on paid Dropbox Sign licenses. Different locations, tested different browsers etc.

       

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