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ekiyota's avatar
ekiyota
New member | Level 2
8 years ago

Error Message "ABC is a member of another team and can't be invited"

I'm trying to invite a user to my team but cannot since I get this error message when I enter his email address into the invite box. "ABC is a member of another team and can't be invited".  When I try to invite him to a specific folder, I get an error message saying, "ABC is not a member of the team"  Help please !!

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  • Rich's avatar
    Rich
    8 years ago
    ekiyota wrote:

    This user is not aware of any other teams that he is part of.

    They most likely are. If they tested the free Teams feature and didn't actually close the team, they're still a member. Tell them to check the Teams page.

     

    Also, does that mean you can only belong to one team?

    I believe that's the case, yes.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    As it states, they are already a member of a team. They'll need to leave that team before they can be invited into another.
    • ekiyota's avatar
      ekiyota
      New member | Level 2
      8 years ago

      Thanks for the prompt reply! This user is not aware of any other teams that he is part of. Also, does that mean you can only belong to one team?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 years ago
        ekiyota wrote:

        This user is not aware of any other teams that he is part of.

        They most likely are. If they tested the free Teams feature and didn't actually close the team, they're still a member. Tell them to check the Teams page.

         

        Also, does that mean you can only belong to one team?

        I believe that's the case, yes.

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