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Forum Discussion
Error "Can't upload. Your team no longer has full use of Dropbox Business features.
Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message:
Note - I'm on a Personal account, NOT Business. I also have more than .5 GB of free space still available. This error message is appearing for all files types, including small .pdfs that are not exceeding that amount of free space on my DropBox.
Thanks
- Mark
Super User II
Your account is part of a team which has no longer been paid for - possibly via a trial which has lapsed.
You need to convert your account back to a personal one because, at present, it isn't - as can be seen by the image (which is really helpful, thank you!).
Try following https://help.dropbox.com/account-access/account-deleted-from-team BUT make sure you are removed and not deleted or your account is wiped.
Unfortunately this didn't work - I'm connected via a former client's account and it looks like the directions say I need them to remove/disconnect me. I don't have the ability to communicate directly with them or walk them through the process. I think I need DB to intervene...
- Mark
I think I need DB to intervene...
Dropbox almost certainly wont I'm afraid because that account is owned by that client - i.e. when you joined that business account you have given them the rights to manage your account and own the data etc. on it.
Your quickest fix is probably to just set up a new account.
You may be able to change the email on this account at www.dropbox.com/account which means you can then use it again (although sometimes it has a time delay on it).
OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking.
If anyone from DropBox sees this and can help, I'm all ears...
Thank you!
- Mark
OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking.
Changing the email wont do anything - all it does is exactly that... changes the email.
As I said you need to set up a new account to be able to use it properly - the change of email was only so you could use the email you wanted again.
Yeah unfortunately creating a brand new account isn't ideal either. I've accumulated a decent amount of additional/promotional storage that presumably I'd lose if I started from scratch with a new account.
