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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
6 months ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
Robertson_NC wrote:

Is this genuinely fixed?

That's a different issue separate from the error 500 earlier today. I've moved your post to the relevant thread. See Hannah's reply above.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
6 months ago

Hi Everybody,

 

We've implemented a fix for this preview error. You can see the relevant status update here. If for any reason you are still experiencing this same error when previewing files, reply here I'll pass that info onto the appropriate team.

 

Thanks,

Ben

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