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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
6 months ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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DanielleDelosSantos's avatar
DanielleDelosSantos
Helpful | Level 5

Currently working right now, and encountered another problem with Dropbox. Before it works perfectly every time I click the shared videos my client sends me but now, it is like this. What is the problem with this one? Can somebody from Dropbox explain this one or maybe there are some of you here in the community experienced the same. Let me know please. Thanks

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi DanielleDelosSantos, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

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