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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
6 months ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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jaydoubleyoo's avatar
jaydoubleyoo
Explorer | Level 4
6 months ago

Multiple members of my work team are having the same problem in Safari. Seems to be mostly mp4 and mov files that are affected but we are unable to access any of them for more than a split second.

 

 

  • jaydoubleyoo's avatar
    jaydoubleyoo
    Explorer | Level 4
    6 months ago

    To update the above, I've tried Safari and Chrome with the same issue occurring. Have cleared history and cache and it's made no difference. These are shared links. 

     

    • spirit7's avatar
      spirit7
      Explorer | Level 4
      6 months ago

      I am facing same

      • Minority Mind's avatar
        Minority Mind
        New member | Level 2
        6 months ago
        Me & my team are having the same issue. I can not have my team member access our video file folder without getting this error. Is there a site wide fix being worked on Dropbox?

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