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Forum Discussion
Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
I'm still getting this error on all files sent to me, even after purging my browser cache.
Any update on this?
- Nancy
Dropbox Staff
Hi Robertson_NC and mattdoubleyoo. Have you tried different browsers, as well?
The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.
I am also facing this same error message and it was not resolved by the steps you mentioned above in this thread.
I'm also facing this error when trying to share files, specifically .mov.
It flashes the file preview and then shows the error message.
Nancy — My customers are reporting the same error when I send them single links. They are able to access folders, but not individual files.
Ive tried and it's working in safari, but still not working in chrome even after clearing the cache and restarting the computer.
Mine is doing the opposite: I can access single links in Chrome, but not in Safari. I have cleared the cache a dozen times (via both key command and the Develop menu), restarted the app and restarted the computer.
I can't speak for what browsers my customers are using but I would assume different ones on different platforms.
