You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dave54's avatar
dave54
New member | Level 2
7 years ago

error 404 link not found

I am unable to open this link, which a co-worker sent me a month ago...when I click on it says error 404 link not found...please advise how I can get it opened, the co-worker can't find the original ...
Error Messages
Share
Shared Links
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there dave54. 
     
    If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. 
     
    For this reason, I’d recommend checking back with the sender for more info on the matter. 
     
    Let me know if you have any other questions! :upside_down:
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for the swift reply, dave54. If the link was deleted, then a new one may be created instead. 
     
    If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
     
    Let me know of any updates! :grinning:
dave54's avatar
dave54
New member | Level 2

Thanks Lusil, yes the sender deleted the link and is unable to recover and resend the link to me...do I have any alternatives? thanks again

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for the swift reply, dave54. If the link was deleted, then a new one may be created instead. 
 
If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
 
Let me know of any updates! :grinning:

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!