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Forum Discussion

uno_dos_andres's avatar
uno_dos_andres
New member | Level 2
3 years ago

Dropbox upload sync is very slow

Hi, I've been using Dropbox business for years now with my current company and my previous two jobs. I'm trying to archive all my old footage and while I have 1000mbps up and down, my upload on dropb...
Desktop
dropbox business
Sync
Real Nice Films's avatar
Real Nice Films
Helpful | Level 5

Hey, did you end up getting this solved? I've been using drobox for months now with upload speeds being super fast, last 72 hours it's been almost impossible to use even though my internet is still fast as always. Dropbox support has been incredibly slow and pointing me at all the usual suspects that are not heling (antivirus/firewall issues, ISP throttling, Cache problems, device problems). But multiple members of my team are experiencing the same issue.

snapdragon's avatar
snapdragon
Helpful | Level 5
2 years ago

No, I got the same line about throttling and server location. Interesting as I get line speed to every other service, dropboxes backend just sucks. I’m moving to Onedrive.

  • Real Nice Films's avatar
    Real Nice Films
    Helpful | Level 5
    2 years ago

    Finally Dropbox admits that it is there fault after a week of back and forth "troubleshooting" on my end. Just got this email last night.

     

    "Dropbox engineers are aware of the problem Australian based customers and are working on a solution. Sorry for any inconvenience this has caused. We will update you once resolved. "

     

    Great...

    • VisDom's avatar
      VisDom
      Helpful | Level 6
      2 years ago

      Good to hear they fessed up to it!! I always knew the problem was with Dropbox because Google Drive was uploading at the full 40Mbps on the same machine I had Dropbox installed.  The admins can deflect and blame other things as much as they like but if quacks like a duck and walks like a duck it's a duck!!

    • thiagodiasssss's avatar
      thiagodiasssss
      Explorer | Level 4
      2 years ago

      Hey! I need expert support. I have the same problem as the colleagues above. And please, dropbox, don't come up with a ready-made list telling me to go look at bandwidth or anything like that. I've tried everything, but the problem is on your server. I need to fix this for work or I'll have to switch platforms.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi thiagodiasssss, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

         

        Have you tried contacting the support team directly?

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