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uno_dos_andres's avatar
uno_dos_andres
New member | Level 2
3 years ago

Dropbox upload sync is very slow

Hi, I've been using Dropbox business for years now with my current company and my previous two jobs. I'm trying to archive all my old footage and while I have 1000mbps up and down, my upload on dropb...
Desktop
dropbox business
Sync
VisDom's avatar
VisDom
Helpful | Level 6
3 years ago

What's happening with Dropbox uploads latesly.... I'm on a fiber 40Mbps upload link and all I can get from Dropbox is 600Kbps for uploads. It was fine a week ago but since last Thursday speeds have dropped to unusable levels. This is only happening with Dropbox, we have tested file uploads with our Goggle Drive and it is using the full 40Mbps upload bandwith.
Come on Dropbox sys admins, confess! You're clearly throttling server uploads because of some back-end technical problem aren't you? ☹️

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey VisDom, I moved your post to this relevant thread.

     

    Please check out the info that Rich has provided here and make sure to try the steps to increase the bandwidth that the app uses from your preferences.

     

    I hope this helps.

    • VisDom's avatar
      VisDom
      Helpful | Level 6
      2 years ago

      Thanks Hannah I already saw Rich's response to this problem when I was searching for clues on the forum.  I have already established it is not my ISP throttling speeds, and I've also checked my Dropbox system preferences and made sure the upload was set to unlimited and not auto or throttled. I have verified this on two different computers (a laptop and this desktop) and they are both experiencing the slow uploads.
      I've since bought a Google Drive subscription and have not experiencing any throttling issues with my uploads; it is uploading at my full 40Mbps bandwidth, so the issue is with Dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey VisDom, since you mentioned that the slow upload speed was apparent on both the devices, is it possible that your Dropbox account has more than 300K files, which would be the soft limit of our app? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    VisDom wrote:

    ... all I can get from Dropbox is 600Kbps for uploads.

    Is that the speed being reported by Dropbox? If so, remember that Dropbox doesn't reports speeds in Kbps or Mbps. They report speeds in KBps or MBps. Your 600 Kbps speed is actually equivalent to 4.8 Mbps, and that it's not just an upload speed. That's the speed for the entire process of hashing, encrypting, uploading and storing the files on the servers. It can't be compared to a straight upload speed.

     

    I know I'm repeating what was posted in my other response, but few people ever consider this when they talk about the speeds they think they're getting.

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