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Forum Discussion
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
Nancy
Dropbox Staff
Dropbox StaffI’m really sorry to hear about your loss, Richard S.63, and what happened.
Feel free to send me your ticket number here, and I’ll also have a look.
Can you also clarify the app version of your Dropbox app and if you’ve had any recent updates on it?
Let me know when you’re ready.
The version and OS are 195.3.4906 and 11.26058.
I have also emailed support.
Richard
- Nancy
Thanks for the app version, Richard! Can you also send me your ticket number, as it shows in your email address? It'll most likely start from #23 and then continue with an array of numbers.
I can leave an internal note for you, so that our team may review this as soon as possible.
Ticket #23455568
Thanks
Richard
The problems are just getting worse and worse. It appears the since Dropbox deleted files, it is now synchronising with my PC to delete those same files. I have lost all photographs of my recently deceased wife. I cannot express my anger and disgust in words. This is shameful. I can not have any trust that important files can be confidently backed up on Dropbox. You have now deprived me of the memories from almost 50 years of marriage. This is shameful.
