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Forum Discussion

Richard S.63's avatar
Richard S.63
Explorer | Level 3
10 months ago

Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups

Hi, just a warning.  My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

I’m really sorry to hear about your loss, Richard S.63, and what happened. 

 

Feel free to send me your ticket number here, and I’ll also have a look. 

 

Can you also clarify the app version of your Dropbox app and if you’ve had any recent updates on it?

 

Let me know when you’re ready.

  • Richard S.63's avatar
    Richard S.63
    Explorer | Level 3
    10 months ago

    The version and OS are 195.3.4906 and 11.26058.

     

    I have also emailed support.

     

    Richard

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the app version, Richard! Can you also send me your ticket number, as it shows in your email address? It'll most likely start from #23 and then continue with an array of numbers.

       

      I can leave an internal note for you, so that our team may review this as soon as possible.

      • Richard S.63's avatar
        Richard S.63
        Explorer | Level 3
        10 months ago

        Ticket #23455568

         

        Thanks

         

        Richard

         

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