You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

YesVojtech's avatar
YesVojtech
New member | Level 2
2 years ago

Dropbox stuck in "indexing" state on Windows 11, no files downloaded or uploaded

Hi, I've been using Dropbox for years without issues, but on my new Windows 11 PC, the app is stuck in "Indexing" status - no files are synched, downloaded, or uploaded. What I tried so far: - Rest...
Desktop
Dropbox Plus
Error Messages
Sync
  • Jay's avatar
    Jay
    2 years ago

    Hi YesVojtech, thanks for bringing this to our attention.

     

    When you reinstalled the app, did you do an advanced reinstall?

     

    This will help me to assist further!

YesVojtech's avatar
YesVojtech
New member | Level 2

Hi, thank you, that solved it! 🙂 Plus it probably needed a bit more time. Now it's working as it should.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

No worries, glad to have helped out.

 

Enjoy the rest of your week!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!