We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,   I just noticed Dropbox hasn't been syncing since may. It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7      I uninstalled, re installe...
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

mjacobs's avatar
mjacobs
New member | Level 2

I have the same problem.  I am running Mac OS Monterey 12.6.8.  I deleted the old app and id an advanced reinstall and am still getting the "Couldn't start Dropbox" message.  Can you help?

 

  • mjacobs's avatar
    mjacobs
    New member | Level 2
    2 years ago

    I am running MacOS 12.6.8. Monterey and it is as up to date as it can be.  I tried removing the old Dropbox and then did the advanced reinstall.  No joy.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi mjacobs, I'm afraid that since the device doesn't meet the necessary requirements to run the desktop app, we won't be able to help much with this. 

       

      That said, you can have a look here for more information on what you can do in such cases, if you like. 

      • vjt418's avatar
        vjt418
        New member | Level 2
        2 years ago

        I am on a 2011 imac and I cannot update the system software on this model.  I do not intend on getting a new imac at this time.  Why doesn't dropbox allow using your older version software to access the files from older computers? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!