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(Dropbox on Mac OS Sonoma) Unable to tell if a file is online or offline without opening folders
Hi!
I don't remember exactly when this issue occurred for the first time, I think it started when I upgraded my M2 Pro Mac to macOS Sonoma, but it has become a real nuisance. Basically, there's...
Hey GuoYunshen72! Sorry to jump in here.
This is expected behavior when running the Dropbox for macOS on File Provider app.
Besides the "manage hard disk space” feature, you can also tell most of your files/folders are currently online-only by the grey cloud icon with the arrow located next to them. If the files were available offline instead, you’d be seeing a green checkmark indeed.
I understand why the filesize showing next to them may cause a confusion though, and I’ve passed your feedback over to our team.
If you need something else though, give me a nudge!
Nancy
Dropbox Staff
Dropbox StaffHey GuoYunshen72! Sorry to jump in here.
This is expected behavior when running the Dropbox for macOS on File Provider app.
Besides the "manage hard disk space” feature, you can also tell most of your files/folders are currently online-only by the grey cloud icon with the arrow located next to them. If the files were available offline instead, you’d be seeing a green checkmark indeed.
I understand why the filesize showing next to them may cause a confusion though, and I’ve passed your feedback over to our team.
If you need something else though, give me a nudge!
Hi Nancy,
except that Dropbox didn't behave this way until a few months ago. I believe it started with your latest update. Previously, Dropbox never showed the total amount of disk space for a folder. It only displayed the actual space of the files that were locally stored. My problem is that if I have a folder within a folder within a folder (for example, I have a folder for my Pro Tools session, inside it I have a folder for every year, and inside every year I have single project folders), there's no way to know if a folder or a file is offline. I have to check them one by one.
I'm sure this update solves problems for others - I don't think people at Dropbox are fools! - but for me, it's a major setback. 😞
Anyway, thank you for your reply.
Francesco
