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Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
Desktop
Sync
upload
Windows
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey  jeanzbeanz, 
 
Thanks for the follow-up! 
 
I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?
 
Hope this gets resolved soon! 
 
 
Warm regards, 
JaneA
jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago

Sorry I haven't seen the ticket - if you could resend to [Personal Information removed by Jane] that would be helpful! 

A handful of photos have uploaded today... but still going EXTREMELY slow.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    Thanks for the update! 
     
    Please keep in mind that, for security reasons, I had to remove your personal information from the thread. Please avoid sharing any identifiable information here in the future, since this is a public Forum. 
     
    Other than that, we've made sure to reply to your open ticket. Have you been able to receive our message? Please keep in mind that our team is not allowed to email a different email address, other than the one the user has been writing in from, for security reasons. If you experience difficulties locating our correspondence, though, please let me know here. 
     
    Warm regards, 
    JaneA
     
    • jeanzbeanz's avatar
      jeanzbeanz
      Helpful | Level 5
      8 years ago

      Hi, I'm still having issues :(

      I haven't had time to trawl through the 20 pages of responses on this thread - I suspect most of them are users saying "me too"!

      To give you some kind of idea how slow it's going, my computer has been on all this time and is now at 345 files...

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey jeanzbeanz, 

         

        Sorry to hear that... I'm here for you and I'd be more than glad to help you, though. 

         

        Because I understand that you'd like some personalised troubleshooting, I have made sure to get back in touch on your open ticket. Have you been able to receive my latest reply there? 

         

        If you haven't located the reply, please give me a nudge here, so that I make sure that you receive it again. 

         
        Thanks again for your patience, I hope this gets resolved soon! 
         
        Warm regards, 
        JaneA

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