You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

\n

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

\n

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

\n

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

\n

I am a pro user and have only used 50% of my available space.

\n

Can anyone help?

","kudosSumWeight":0,"postTime":"2017-06-19T08:26:06.148-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:upload","text":"upload","time":"2020-02-10T15:04:35.666-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:227156_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":75782},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

\n

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

\n

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

\n

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

\n

I am a pro user and have only used 50% of my available space.

\n

Can anyone help?

"},"Conversation:conversation:227156":{"__typename":"Conversation","id":"conversation:227156","solved":true,"topic":{"__ref":"ForumTopicMessage:message:227156"},"lastPostingActivityTime":"2019-10-04T13:35:19.964-07:00","lastPostTime":"2017-10-20T21:43:12.458-07:00","unreadReplyCount":214,"isSubscribed":false},"ModerationData:moderation_data:227156":{"__typename":"ModerationData","id":"moderation_data:227156","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:227156_3":{"__typename":"Revision","id":"revision:227156_3","lastEditTime":"2019-10-04T13:35:19.964-07:00"},"ForumReplyMessage:message:228294":{"__typename":"ForumReplyMessage","id":"message:228294","conversation":{"__ref":"Conversation:conversation:227156"},"author":{"__ref":"User:user:420567"},"revisionNum":2,"uid":228294,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Dropbox not uploading/ uploading v slow","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:228294"},"parent":{"__ref":"ForumReplyMessage:message:227489"},"body":"

Sorry I haven't seen the ticket - if you could resend to [Personal Information removed by Jane] that would be helpful! 

\n

A handful of photos have uploaded today... but still going EXTREMELY slow.

","body@stringLength":"412","rawBody":"

Sorry I haven't seen the ticket - if you could resend to [Personal Information removed by ] that would be helpful! 

\n

A handful of photos have uploaded today... but still going EXTREMELY slow.

","kudosSumWeight":0,"repliesCount":5,"postTime":"2017-06-21T05:59:20.108-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:228294_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4468},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsMjI4MzE4LDIyODMxOA","node":{"__ref":"ForumReplyMessage:message:228318"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1735986620897":{"__typename":"CachedAsset","id":"theme:customTheme1-1735986620897","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hey walwar
\n
 
\n
Let me send over some more details and tips to determine the cause!
\n
 
\n\n
 
\n
I’ll be following-up here, so please keep me updated in your reply! 
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2017-08-29T05:51:45.444-07:00","lastPublishTime":"2020-08-07T08:28:38.972-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":35781},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:227156/message:239036","customFields":[]},"ModerationData:moderation_data:228294":{"__typename":"ModerationData","id":"moderation_data:228294","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:227489":{"__typename":"ModerationData","id":"moderation_data:227489","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:227468":{"__typename":"ModerationData","id":"moderation_data:227468","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:227220":{"__typename":"ModerationData","id":"moderation_data:227220","status":"APPROVED","rejectReason":null},"User:user:320551":{"__typename":"User","id":"user:320551","login":"Zed","uid":320551,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMjA1NTEtMTQ3OWk5MkE4MzUyOTVDMzNEN0FG"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":614,"biography":null,"topicsCount":15,"kudosReceivedCount":173,"kudosGivenCount":142,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-09T02:45:24.178-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":153},"ForumReplyMessage:message:227220":{"__typename":"ForumReplyMessage","id":"message:227220","revisionNum":1,"uid":227220,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:227156"},"subject":"Re: Dropbox not uploading/ uploading v slow","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:227220"},"body":"

Hey jeanzbeanz,

\n

 

\n

Can you please try refreshing your Dropbox installation on your device by running the installer from here ?

\n

 

\n

This could resolve this.

\n

 

\n

Let me know if it works, I'll be around to help!

","body@stringLength":"555","rawBody":"

Hey ,

\n

 

\n

Can you please try refreshing your Dropbox installation on your device by running the installer from here ?

\n

 

\n

This could resolve this.

\n

 

\n

Let me know if it works, I'll be around to help!

","author":{"__ref":"User:user:320551"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:227156"}},"ForumReplyMessage:message:227468":{"__typename":"ForumReplyMessage","id":"message:227468","revisionNum":1,"uid":227468,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:227156"},"subject":"Re: Dropbox not uploading/ uploading v slow","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:227468"},"body":"

Thanks so much for taking the time to respond!  

I have tried your suggestion and ONE photo uploaded... and unfortunately it seems to be stuck again :(

Any other ideas?


","body@stringLength":"228","rawBody":"

Thanks so much for taking the time to respond!  

I have tried your suggestion and ONE photo uploaded... and unfortunately it seems to be stuck again :(

Any other ideas?


","author":{"__ref":"User:user:420567"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:227220"}},"ForumReplyMessage:message:227489":{"__typename":"ForumReplyMessage","id":"message:227489","revisionNum":1,"uid":227489,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:227156"},"subject":"Re: Dropbox not uploading/ uploading v slow","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:227489"},"body":"
Hey  jeanzbeanz
\n
 
\n
Thanks for the follow-up! 
\n
 
\n
I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?
\n
 
\n
Hope this gets resolved soon! 
\n
 
\n
 
\n
Warm regards, 
\n
JaneA
","body@stringLength":"2054","rawBody":"
Hey  jeanzbeanz
\n
 
\n
Thanks for the follow-up! 
\n
 
\n
I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?
\n
 
\n
Hope this gets resolved soon! 
\n
 
\n
 
\n
Warm regards, 
\n
JaneA
","author":{"__ref":"User:user:330246"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:227468"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":6},"Revision:revision:228294_2":{"__typename":"Revision","id":"revision:228294_2","lastEditTime":"2017-06-21T06:06:21.274-07:00"},"QueryVariables:ReplyList:message:228294:2":{"__typename":"QueryVariables","id":"ReplyList:message:228294:2","value":{"id":"message:228294","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1734449632000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1734449632000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1734449632000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1734449632000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1734449632000","value":{"description":"{description}"},"localOverride":false},"ModerationData:moderation_data:228318":{"__typename":"ModerationData","id":"moderation_data:228318","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:228318":{"__typename":"ForumReplyMessage","uid":228318,"id":"message:228318","revisionNum":2,"author":{"__ref":"User:user:330246"},"readOnly":true,"repliesCount":4,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:228294"},"conversation":{"__ref":"Conversation:conversation:227156"},"subject":"Re: Dropbox not uploading/ uploading v slow","moderationData":{"__ref":"ModerationData:moderation_data:228318"},"body":"
\n
Hey @jeanzbeanz
\n
 
\n
Thanks for the update! 
\n
 
\n
Please keep in mind that, for security reasons, I had to remove your personal information from the thread. Please avoid sharing any identifiable information here in the future, since this is a public Forum. 
\n
 
\n
Other than that, we've made sure to reply to your open ticket. Have you been able to receive our message? Please keep in mind that our team is not allowed to email a different email address, other than the one the user has been writing in from, for security reasons. If you experience difficulties locating our correspondence, though, please let me know here. 
\n
 
\n
Warm regards, 
\n
JaneA
\n
\n
 
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2017-06-21T06:36:15.240-07:00","lastPublishTime":"2017-06-21T14:36:05.557-07:00","metrics":{"__typename":"MessageMetrics","views":4463},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:227156/message:228318","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCwyMjg4NjMsMjI4ODYz","node":{"__ref":"ForumReplyMessage:message:228863"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:228863":{"__typename":"ModerationData","id":"moderation_data:228863","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:228863":{"__typename":"ForumReplyMessage","uid":228863,"id":"message:228863","revisionNum":1,"author":{"__ref":"User:user:420567"},"readOnly":true,"repliesCount":3,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:228318"},"conversation":{"__ref":"Conversation:conversation:227156"},"subject":"Re: Dropbox not uploading/ uploading v slow","moderationData":{"__ref":"ModerationData:moderation_data:228863"},"body":"

Hi, I'm still having issues :(

\n

I haven't had time to trawl through the 20 pages of responses on this thread - I suspect most of them are users saying \"me too\"!

\n

To give you some kind of idea how slow it's going, my computer has been on all this time and is now at 345 files...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2017-06-23T02:59:23.367-07:00","lastPublishTime":"2017-06-23T02:59:23.367-07:00","metrics":{"__typename":"MessageMetrics","views":4443},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:227156/message:228863","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCwyMjg5MjksMjI4OTI5","node":{"__ref":"ForumReplyMessage:message:228929"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:228929":{"__typename":"ModerationData","id":"moderation_data:228929","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:228929":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330246"},"id":"message:228929","revisionNum":1,"uid":228929,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:228863"},"conversation":{"__ref":"Conversation:conversation:227156"},"subject":"Re: Dropbox not uploading/ uploading v slow","moderationData":{"__ref":"ModerationData:moderation_data:228929"},"body":"

Hey jeanzbeanz

\n

 

\n

Sorry to hear that... I'm here for you and I'd be more than glad to help you, though. 

\n

 

\n

Because I understand that you'd like some personalised troubleshooting, I have made sure to get back in touch on your open ticket. Have you been able to receive my latest reply there? 

\n

 

\n

If you haven't located the reply, please give me a nudge here, so that I make sure that you receive it again. 

\n
 
\n
Thanks again for your patience, I hope this gets resolved soon! 
\n
 
\n
Warm regards, 
\n
JaneA
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"238","kudosSumWeight":0,"repliesCount":2,"postTime":"2017-06-23T08:39:48.697-07:00","lastPublishTime":"2017-06-23T08:39:48.697-07:00","metrics":{"__typename":"MessageMetrics","views":4428},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:227156/message:228929","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1734449632000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1734449632000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001014","messageSubject":"dropbox-not-uploading-uploading-v-slow","messageId":"227156","replyId":"228294"},"buildId":"OKtI0OLKuXmERTJKBVqYX","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}