You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

skyflyer's avatar
skyflyer
Helpful | Level 6
5 years ago

Dropbox not syncing files on Mac OS Catalina; No finder integration icons are visible

I'm running Dropbox version v96.4.172 on Mac OS Catalina (10.15.4) - iMac. I have the same OS setup on a Macbook where it works fine.   I tried reinstalling Dropbox several times, restarting the ...
Desktop
Mac
Sync
  • skyflyer's avatar
    skyflyer
    5 years ago

    I got another idea. My iMac has two disks - one smaller and one larger. Since my profile is quite big, I have it on /Volumes/SecondDisk/Users/miha

     

    And I have a symlink from /Users/miha to /Volumes/SecondDisk/Users/miha.

     

    Dropbox naturally created a `Dropbox` folder under /Users/miha/Dropbox and it seems that symlink was causing issues for Dropbox. I then configured dropbox to use /Volumes/SecondDisk/Users/miha and it seems to work. Even finder icons came back.

     

    So much for pathos :)

skyflyer's avatar
skyflyer
Helpful | Level 6

I got another idea. My iMac has two disks - one smaller and one larger. Since my profile is quite big, I have it on /Volumes/SecondDisk/Users/miha

 

And I have a symlink from /Users/miha to /Volumes/SecondDisk/Users/miha.

 

Dropbox naturally created a `Dropbox` folder under /Users/miha/Dropbox and it seems that symlink was causing issues for Dropbox. I then configured dropbox to use /Volumes/SecondDisk/Users/miha and it seems to work. Even finder icons came back.

 

So much for pathos :)

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi there skyflyer; how are you today?

 

I'm glad to see you managed to resolve your concern, probably by removing the symlink to your secondary drive and using the app's preferences to move your Dropbox folder there, and wanted to let you know that we're only a post away should any question come up in the future.

 

Stay Safe!

  • AlbertHall's avatar
    AlbertHall
    New member | Level 2
    5 years ago

    I have only one disk, yet Dropbox stops synching periodically during the day! Even when it says there are more files to download. Very frsutrating, especially if you are hoping to get files downloaded over the night. I need a solution for this, please. (using Dropbox on Catalina on MacBook Pro 16 inch laptop)

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey AlbertHall, thanks for reaching out to us here!

       

      Can you just clarify for me, are you referring to the sync appearing to become stuck at some points? If relevant, please feel free to send along any screenshot of what you mentioned.

       

      Also, please let me know what version of the desktop app you have installed and the current sync status.

       

      Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!