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ajw1414's avatar
ajw1414
Helpful | Level 6
5 years ago

Dropbox link keeps changing

Morning, I have a excel file on dropbox where I setup a macro to have a powerquery run overnight to pull data from our databases and then save.  What we call our master data excel file. Afterward...
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  • ajw1414's avatar
    ajw1414
    5 years ago

    Thank you all for the response.  

    I ended up submitting a ticket in through Dropbox.  This appears to be related to a update they performed.  They rolled back for my individual file and the link appears to be staying the same now. 

    We ended up moving our master data file to a local drive.  This does mean we have to relink 250 files, but at least we have control of such issues in the future, but I wanted to post here in case others have the same issue going forward.  Good luck.

     

    I just received an update from our engineering team with news on a temporary fix. 

    It looks like we were able to isolate this issue to a recent update of ours. While we're working to get this fixed, we've rolled back the update for your account and I've verified that the machine you contacted us about initially, "CHS4156695", has reverted that update. 

    My team will continue to work on getting this fixed - but we didn't want that to be at the cost of your productivity. 

    I'm going to leave this ticket on-hold for the time being as I monitor for updates, but you should be good to go. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi Jonathan H.1; thanks for your report!

I've moved your post under this thread as they seem to be related as you mentioned. 

As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally? 

Jonathan H.1's avatar
Jonathan H.1
Collaborator | Level 9
5 years ago
Yes please do. I already opened a zendesk ticket but zendesk doesn't seem to be working.
  • gkewing49's avatar
    gkewing49
    New member | Level 2
    5 years ago

    It appears I have found a fix.  I moved mine to local instead of online sync, went into any excel file and took off the autorecovery and autosave features.  This has made my links stay the same, even when running scripts and tasks. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the speedy response Jonathan! 

    I found your existing ticket on our system and sent you an email through that. 

    Whenever you get a spare minute or two, please take a look at your inbox and we'll take it from there.

    Thanks again and talk to you via email soon :envelope:

  • Jonathan H.1's avatar
    Jonathan H.1
    Collaborator | Level 9
    5 years ago
    I still haven't received a response on the ticket?
  • Jonathan H.1's avatar
    Jonathan H.1
    Collaborator | Level 9
    5 years ago
    STILL nobody has bothered to reply.
  • gkewing49's avatar
    gkewing49
    New member | Level 2
    5 years ago

    did you ever get a reply?

  • markbroemer's avatar
    markbroemer
    Helpful | Level 5
    5 years ago

    nope

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