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Forum Discussion

rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old lapt...
desktop
sync
  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

    Edit: removed copy paste error :wink:

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey hales1, can you please elaborate on the problem you're facing and provide some additional information so that we can troubleshoot?

 

For example, what is your device's OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar/system tray?

 

Any additional information is more than welcome!

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