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Forum Discussion

rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old lapt...
Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

    Edit: removed copy paste error :wink:

danemayer's avatar
danemayer
Helpful | Level 6

Version is 115.3.553.  Previously also tried a backlevel version.

 

For Dropbox support and development, when an error condition occurs, it would be much better if the process timed out with an error message.

Emma's avatar
Emma
Icon for Community Manager rankCommunity Manager
4 years ago

Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

Please let us know if we can help with anything else or you're still having trouble!

 

Edit: removed copy paste error :wink:

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    4 years ago
    Emma wrote:
    ...

    Please note this is translated so apologies for any errors! 

    😯 Oh... Realy? 🧐 You just forgot to mention, what is the language that's translated from! 😆😃

    Oh.. "Copy/Paste" Ohhh...

    • Emma's avatar
      Emma
      Icon for Community Manager rankCommunity Manager
      4 years ago

      :laughing: Oh no, Здравко I thought I'd updated them all so well :confounded:

  • GGBin Mich's avatar
    GGBin Mich
    Helpful | Level 5
    3 years ago

    Now running Dropbox v139.4.486 on Windows 10

    Was stuck indexing 962 files for 2 days. Tried the Fix Permissions and Fix hard links but no success in resuming synch.

    Uninstalled Dropbox, cleared cache and fixed Registers then restarted PC and installed Dropbox. New App Started at synching 54,000 files and progressed to 7,868 where it has been stuck for 30 hours. Tried the Fix Permissions and Fix Hardlinks again but still stuck and using a lot of system resources while stuck.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey GGBin Mich - sorry to hear you're having issues with this.

      If you're still stuck at the exact same number of files, could you send us a screenshot of the app's status as shown in your system tray?

      Also, can you check if the app is reporting any syncing issues by clicking on the relevant button after clicking on your avatar in the app's preferences?
  • hales1's avatar
    hales1
    Explorer | Level 3
    2 years ago

    I went to preferences-backups-manage backups-Nothing to cancel, etc????/

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