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rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old lapt...
Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

    Edit: removed copy paste error :wink:

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi rafik_jabbour and danemayer, thanks for reaching out to us about this.

Could you give these steps a try in case they do the trick?

Give them a shot and let me know of any updates, cheers!
rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Also too late to reply, 

I uninstalled dropbox and deleted my local 1.6TB folder

Installed dropbox and let it re-download the whole thing again over night and it worked.

But syncing an existing folder is a no go.

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