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Forum Discussion

schmidtsp's avatar
schmidtsp
Explorer | Level 3
4 years ago

Dropbox files on PC are not showing up on the Dropbox website

I recently had to re-install Windows 10. I re-installed Dropbox using the install function from the Drobbox website. What shows in the Dropbox folder on my computer does not match what shows on the w...
Desktop
Sync
Larry Placido's avatar
Larry Placido
Explorer | Level 4
3 years ago

This is my first time using Dropbox where I have copied over a file of photographs so I could do a preliminary edit when away from my desktop. 

 

The file itself is large, with over 1000 images. When I tried to access the images, I found that only 117 were seen (they all had green check marks) on my laptop. But when I was on my desktop at home, ALL the images were seen and could be accessed easily.

 

I'm pretty close to my max limit on my account. I don't think that is the issue though... 

 

This quite frankly has me stumped. I've never had any issues with accessing anything while on dropbox before.

 

Suggestions and/or help would be appreciated,  thanks.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Larry Placido, let's look right into this! 

     

    Did you try to access the content using the website, or the app on your laptop? 

     

    It sounds like the content you added, while using your desktop device didn't sync.

     

    There are a few reasons this might have happened: you didn't have enough space to the account, you closed the device before it had time to sync etc. 

     

    I suggest you have a look into this Help Center article. 

     

    If you have any questions, let me know.

    • Larry Placido's avatar
      Larry Placido
      Explorer | Level 4
      3 years ago

      Hi Megan,

      Well thinking back at it now... I accessed it via the app on my laptop. I know that my account is almost out of room.

       

      And I might have closed Dropbox too soon. I'm going to go through that link that you sent me for the Help Center article. I'll let you know what I find.

       

      It confuses me a bit because if Dropbox didn't sync correctly, why is it I can see all 1020 images in that file while on my desktop. But when I'm on my laptop, only 117 are shown? 

       

      And, if I were to delete that file on my laptop, would it delete it also on my desktop? 

       

      Thanks, 

      Larry

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Larry Placido, if you hover over the Dropbox icon in the system tray/menu bar, does it state Syncing, up to date, or any other messages?

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