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wa4cbg's avatar
wa4cbg
Explorer | Level 3
8 months ago

Dropbox downloads show as online with cloud Icon WHY? Need all downloaded files to be offline

 My Client has been using Dropbox for a number of years. He has a desktop and 2 laptops. He saves all files in Dropbox folders on the computer (local) Dropbox folders. Any new files in these folders ...
Desktop
Sync
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi wa4cbg, thanks for providing these details.

 

Just to check, could you attach a screenshot showing the Dropbox folder as it appears in Explorer for that machine?

 

Additionally, a screenshot of the desktop preferences in the Sync tab would by appreciated.

 

This will help me to assist further!

  • wa4cbg's avatar
    wa4cbg
    Explorer | Level 3
    8 months ago

    Jay,

     

    Thanks in advance for your help. Here is the screenshot that I saved previously. Will send you the configuration page a bit later, when I can log back into the computer. 

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      From what I can see, the settings look correct on that page.

       

      I know you've mentioned it already, but if you mark the entire Dropbox folder as available offline, does this proceed to make all the files local?

      • wa4cbg's avatar
        wa4cbg
        Explorer | Level 3
        8 months ago
        Yes, all files downloaded after selecting the option on the Dropbox folder

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