You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Romul's avatar
Romul
New member | Level 2
7 years ago

Dropbox doesn't sync when I logout from session

Hi, guys! Sorry for my english =( Dropbox syncs normally when I log in. I quit the session, throw the file over the network into the dropbox folder, I go through the web interface, but there is no f...
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for the detailed reply, Romul. 
     
    Hmm. :thinking: I’d kindly suggest moving this discussion to email, due to sensitive and account-specific info that may be required so as to further investigate. In this case, I can contact you to your email address associated with your Forum profile. Would that be alright with you? 
     
    Let me know and I’ll make sure to get back to you as soon as possible. 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there Romul!
 
If by any chance you're referring to a server, I’d kindly recommend checking this article out - it might provide you with more relevant info. 
 
If not, could you please clarify if you’re experiencing some trouble with syncing from the desktop app and the website? Are you seeing any errors - in which case, a screenshot (excluding personal information) would be very helpful.  
 
Thanks in advance!
Romul's avatar
Romul
New member | Level 2
7 years ago

Thanks for the answer.
So. I have a server where dropbox is installed. I shared this folder over the network, from another computer I go to the server using the RDP.
So, I connect to the server via RDP, put the file in the dropbox folder, without closing the RDP session, go from my computer to the website and check if there is a file - synchronization is in progress, the file is there. But when I exit the session on the RDP from the server, the files are not synchronized.
You sent me the article, it says that sharing the dropbox folder over the network
It can cause errors, but when I go to the server via RDP, the synchronization happens normally, despite the fact that the dropbox folder is open for full access via the network, this is where the session is, when it is open, everything is fine, when I leave the session, the synchronization stops working.
I already tried to start the service on behalf of the user under which I open the session, it does not help.
Help me please.
In general, dropbox can synchronize without logging in to the session ???

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the detailed reply, Romul. 
     
    Hmm. :thinking: I’d kindly suggest moving this discussion to email, due to sensitive and account-specific info that may be required so as to further investigate. In this case, I can contact you to your email address associated with your Forum profile. Would that be alright with you? 
     
    Let me know and I’ll make sure to get back to you as soon as possible. 
    • Romul's avatar
      Romul
      New member | Level 2
      7 years ago

      my mail is [personal info removed]

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Romul, for privacy reasons, I’ve removed the email address you mention in your post. For additional security purposes, I’m only able to directly contact the email address that is associated with your Forum profile. 
         
        Having said that, I’ve sent you an email to the email address associated with your Forum profile, so as to further investigate. Please check your inbox for my latest message.
         
        If you’re not sure which email address is associated, click on the Dropbox logo that you see on the top left corner of your screen, navigate then to the avatar that’s on the top right hand-side of your screen, and go to Settings. On the first tab (General) that you’re presented with, you should see the relevant email address. 
         
        Cheers! :upside_down:
  • Hrachazizian's avatar
    Hrachazizian
    Helpful | Level 6
    6 years ago
    Hello Romul, were you able to fix your problem? I have the exact same issue
    • RobbertdeRouw1's avatar
      RobbertdeRouw1
      New member | Level 2
      6 years ago

      I was able to fix this using a third party software tool called AlwaysUp.

      This runs any exe as a service.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!