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bramburn's avatar
bramburn
Explorer | Level 3
6 years ago

socket.timeout issue even with session upload

Hello I have quite a large amount of files on my machine and I have given up using the dropbox app as it just will not sync.

I am using the dropbox python sdk but I am having socket.timeout issues.

I am using upload_session for the large files but this affects both large (files_upload_session) and small (files_upload).

I have tried the following:

  1. change the chunk sizes in the session upload from 8mb to 90mb. I am still getting upload_session.
  2. I tried adding time.sleep() to delay api calls but I am still getting the same problem.

 

Here is the gist on github.

https://gist.github.com/bramburn/224743c9e58f375c3790af8472c6d8b9

I have 200mbps up and down on a business line.

 

Can someone please shed some light as to how I can fix this?

  • bramburn Please try replacing this line:

    dbx = dropbox.Dropbox(ACCESS_TOKEN)

    with this instead:

    dbx = dropbox.Dropbox(ACCESS_TOKEN, timeout=None)

    Then try again and let me know if that does or doesn't help.

    Also, you don't need those time.sleep calls, so you can remove those.

  • Generally speaking, nearly everything below 150 mb should work fine with the files/upload endpoint. 

    Could you please post a copy of the timeout error you're getting in both scenarios? 

    This could indicate some server or network issues. Is there anything that could be interfering with your connection to Dropbox such as a firewall or proxy?

    • bramburn's avatar
      bramburn
      Explorer | Level 3

      Here is the error. I've tried it on several machine and even on my Mac at different locations (coffee shop, client's office and the home office) i still get the socket issue

      Traceback (most recent call last):
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 387, in _make_request
          six.raise_from(e, None)
        File "<string>", line 2, in raise_from
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 383, in _make_request
          httplib_response = conn.getresponse()
        File "C:\Python32\lib\http\client.py", line 1321, in getresponse
          response.begin()
        File "C:\Python32\lib\http\client.py", line 296, in begin
          version, status, reason = self._read_status()
        File "C:\Python32\lib\http\client.py", line 257, in _read_status
          line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
        File "C:\Python32\lib\socket.py", line 589, in readinto
          return self._sock.recv_into(b)
        File "C:\Python32\lib\ssl.py", line 1052, in recv_into
          return self.read(nbytes, buffer)
        File "C:\Python32\lib\ssl.py", line 911, in read
          return self._sslobj.read(len, buffer)
      socket.timeout: The read operation timed out
      
      During handling of the above exception, another exception occurred:
      
      Traceback (most recent call last):
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\adapters.py", line 449, in send
          timeout=timeout
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 641, in urlopen
          _stacktrace=sys.exc_info()[2])
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\util\retry.py", line 368, in increment
          raise six.reraise(type(error), error, _stacktrace)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\packages\six.py", line 686, in reraise
          raise value
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 603, in urlopen
          chunked=chunked)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 389, in _make_request
          self._raise_timeout(err=e, url=url, timeout_value=read_timeout)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 307, in _raise_timeout
          raise ReadTimeoutError(self, url, "Read timed out. (read timeout=%s)" % timeout_value)
      urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='content.dropboxapi.com', port=443): Read timed out. (read timeout=30)
      
      During handling of the above exception, another exception occurred:
      
      Traceback (most recent call last):
        File "upload.py", line 150, in <module>
          ProcessFolder()
        File "upload.py", line 42, in ProcessFolder
          uploadLarge(local_path, dropbox_path)
        File "upload.py", line 77, in uploadLarge
          for r in readTheLines(f, fSize, destination):
        File "upload.py", line 114, in readTheLines
          dbx.files_upload_session_append_v2(chunk, CURSOR, False)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\base.py", line 2495, in files_upload_session_append_v2
          f,
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\dropbox.py", line 274, in request
          timeout=timeout)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\dropbox.py", line 365, in request_json_string_with_retry
          timeout=timeout)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\dropbox.py", line 449, in request_json_string
          timeout=timeout,
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\sessions.py", line 581, in post
          return self.request('POST', url, data=data, json=json, **kwargs)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\sessions.py", line 533, in request
          resp = self.send(prep, **send_kwargs)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\sessions.py", line 646, in send
          r = adapter.send(request, **kwargs)
        File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\adapters.py", line 529, in send
          raise ReadTimeout(e, request=request)
      requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='content.dropboxapi.com', port=443): Read timed out. (read timeout=30)
      • bramburn's avatar
        bramburn
        Explorer | Level 3

        i'll post the files_upload error when it happens next. but the above is the file upload session

    • bramburn's avatar
      bramburn
      Explorer | Level 3

      hi Taylor,

      Some investigations I am getting the following tracert for dropbox's IP

       

      I am getting really bad latency to 162.125.64.8 at around 600-800ms on the python call. Something weird is going on here. Is this an SDK or python issue?

      https://www.dropbox.com/s/yacp7lt72xv78qg/issue.png?dl=0

       

      The tracert and ping looks awesome.

      tracert on original machine:

      Tracing route to 162.125.64.8 over a maximum of 30 hops
      
        1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]
        2     1 ms    <1 ms    <1 ms  host-80-195-102-233.static.cable.virginmedia.com [80.195.102.233]
        3     1 ms     1 ms     1 ms  brnt-metnet-3a-pw-281.network.virginmedia.net [80.194.148.83]
        4     1 ms     1 ms     1 ms  brnt-core-2a-ae2-3006.network.virginmedia.net [86.28.68.97]
        5     *        *        *     Request timed out.
        6     2 ms     1 ms     1 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
        7     1 ms     1 ms     1 ms  185.45.9.10
        8     2 ms     2 ms     2 ms  185.45.10.155
        9     1 ms     1 ms     1 ms  162.125.64.8

      Ping is:

      Pinging 162.125.64.8 with 32 bytes of data:
      Reply from 162.125.64.8: bytes=32 time=2ms TTL=54
      Reply from 162.125.64.8: bytes=32 time=3ms TTL=54
      Reply from 162.125.64.8: bytes=32 time=2ms TTL=54
      Reply from 162.125.64.8: bytes=32 time=2ms TTL=54
      
      Ping statistics for 162.125.64.8:
          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
          Minimum = 2ms, Maximum = 3ms, Average = 2ms

       

      tracert on another machine outside the business in my client's office

      Tracing route to 162.125.64.8 over a maximum of 30 hops
      
        1     7 ms     3 ms     1 ms  172.30.200.2
        2     6 ms     2 ms    17 ms  10.200.219.85
        3     5 ms     5 ms     5 ms  10.200.217.9
        4     7 ms     8 ms     6 ms  10.200.217.10
        5     8 ms     7 ms    12 ms  10.10.209.4
        6     *        *        *     Request timed out.
        7     *        *        *     Request timed out.
        8     *        *        *     Request timed out.
        9     *        *        *     Request timed out.
       10     *        *        *     Request timed out.
       11     *        *        *     Request timed out.
       12     *        *        *     Request timed out.
       13     *        *        *     Request timed out.
       14     *        *        *     Request timed out.
       15     *        *        *     Request timed out.
       16    15 ms    18 ms    15 ms  162.125.64.8
      
      Trace complete.

      ping in the client's office

      Pinging 162.125.64.8 with 32 bytes of data:
      Reply from 162.125.64.8: bytes=32 time=64ms TTL=49
      Reply from 162.125.64.8: bytes=32 time=25ms TTL=49
      Reply from 162.125.64.8: bytes=32 time=27ms TTL=49
      Reply from 162.125.64.8: bytes=32 time=23ms TTL=49
      
      Ping statistics for 162.125.64.8:
          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
          Minimum = 23ms, Maximum = 64ms, Average = 34ms

       

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the additional information! To try to isolate whether this is a general networking issue, or if this is related to the Python environment/code in particular, can you try making an upload call outside of Python?

        You can use the API v2 Explorer to make a call directly, or to get the curl code for running it bash. Let me know what the result is.

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