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Forum Discussion

Stacia S.'s avatar
Stacia S.
Helpful | Level 6
9 months ago

Dropbox doesn't sync any videos from my iPhone.

Dropbox won't sync videos from my phone. It just syncs all the photos into Camera Upload and ignores all the videos. How can I get it to sync videos as well? I've figured out how to copy videos from ...
Camera uploads
Mobile
Sync
upload
  • Megan's avatar
    Megan
    9 months ago

    Hey there, Stacia S., wishing you a great Monday! 

     

    If you access your Account tab inside our app, you should be able to see your Camera Uploads settings. 

     

    Can you click that, and make sure videos are included there? 

     

    Keep me posted! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Stacia S., wishing you a great Monday! 

 

If you access your Account tab inside our app, you should be able to see your Camera Uploads settings. 

 

Can you click that, and make sure videos are included there? 

 

Keep me posted! 

Stacia S.'s avatar
Stacia S.
Helpful | Level 6
9 months ago

Wow...simple and...so undiscoverable! Thanks for the pointer. 😄 When I see "On", I think that the only other options is "Off". I don't think that I should click the option to get taken to a whole new menu! (I know that you don't own the UI but maybe you occasionally submit suggestions for improvements - and this would definitely be one!) Also amazing that I couldn't find this simple switch anywhere in the Help center when I was searching for "videos won't upload". 😮

 

Cheers!

--Stacia

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Glad to hear it's sorted and thanks for the feedback too Stacia S. 

     

    Let us know if anything else comes up! 

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