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Forum Discussion
dropbox couldn't find any new photos or videos on iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos...
I know how to fix this, at least it worked for me, so first, make sure to download the latest version of Dropbox, then go to the menu tray, you know where the little Dropbox icon is next to WIFI signal, click there, then click the gear icon, preferences, account and click "unlink this dropbox", it will log you off from Dropbox account and that's okay, log in again and connect your iPhone again and voila! I decided to share my experience, so anyone finds it easy to solve, it took me quite a while to figure out, after trying everything, restarting, redownloading, etc...
It's been intermittent for me, but when it happens, I was able to resolve it by
- clicking on the dropbox icon
- clicking on the settings gear
- clicking on preferences
- clicking on the import tab
- unchecking the "Enable camera uploads for..." checkbox
- Closing that options screen
- Repeat steps 1-4 above
- checking the "Enable camera uploads for..." checkbox
Then it started importing everything
SOLVED!
In my case it had to do with the "camera uploads" folder.
I just moved the photos I had inside the folder to a new folder, unchecked and checked the "enable camera uploads for" clickbox and it worked.
I think it had to do with the amount of photos inside the "camera uploads" folder.
Maybe there is a limit to it.
Had the same issue - over 3000 files in the Camera Uploads folder.
Moved the files, disable photo upload, and then re-enabled.
Everything working again.
It's August 2020 and I'm still having this issue. I've tried everything that everyone has previously mentioned. I contacted tech support and their solution was to tell me to delete and reinstall. Nothing. To summarize, I have:
- made sure both computer software and phone software are up to date
- restarted my computer, restarted my phone
- uninstalled and reinstalled the software
- unlinked and relinked the account
- paused and resumed synching
- unchecked then rechecked the import options in "preferences"
And I have done all these thing multiple times, in a combination of different orders. NOTHING.
So frustrating. As Daniel said, if we subscribe to Dropbox in order to have an intelligent, reliable way to transfer and back up photos, the software becomes superfluous if it cannot fulfill this function.
Did anyone else solve this issue after exhausting all the other recmomendations?
Short of going to university to become a computer expert and be able to figure out Dropbox's software, you might want to upgrade to a paid subscription--my problems mysteriously began to go away after I went this route.
But I do have a paid subscription. I'm so baffled. I've been corresponding with Dropbox support for three weeks now with no solution. Sometimes it does start importing photos, but then it's only about a tenth of what needs to be downloaded. What's downloaded is arbitrary. Has anyone else had this issue?
