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SIRADA's avatar
SIRADA
Explorer | Level 3
2 years ago

Dropbox Capture cannot uploading any screenshot or record

I have tried using Dropbox capture several times, but it still cannot upload any screenshots or records.  Every time the Dropbox Capture shows me this and can do nothing more.  How can I fix this p...
Dropbox Capture
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi SIRADA, sorry to hear that you‘re having issues with this!

 

Can you confirm that you‘re running the latest version of the app? You can check this by following these steps:

 

  • Open Dropbox Capture.
  • Click“⁝”(vertical ellipsis).
  • Run any pending updates.
  • Re-launch Dropbox Capture.

Can you also ensure there is enough hard drive space on your computer and in your Dropbox account?

 

Let me know more!

SIRADA's avatar
SIRADA
Explorer | Level 3
2 years ago

I found nothing about Run any pengind updates. 

My Dropbox Capture version is v91.0.4

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the speedy update SIRADA!

     

    Can you try to quit the Capture app, then relaunch it and attempt a new screen recording?

    • SIRADA's avatar
      SIRADA
      Explorer | Level 3
      2 years ago

      I have tried quit the app , re launch again and try uninstall and re-install the app but the app still have the same problem. 
      It only works for screenshot menu.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi SIRADA, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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