We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

staci22's avatar
staci22
Explorer | Level 3
4 months ago

Dropbox application stuck on "Indexing..." on Mac Ventura 13.6

My dropbox has been indexing for close to 2 weeks. ventura 13.6.7 I've tried: logging in/out reinstalling dropbox app   Contacted help and they suggested I do selective sync. That didn't h...
Desktop
Mac
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, staci22.

 

Are you using the File Provider version of the Dropbox app?

 

How many files are currently in your Dropbox folder?

 

Also, you mentioned that you contacted our support team; can you please give us the ticket number for your communication, so we can take a look?

 

Thanks.

staci22's avatar
staci22
Explorer | Level 3
4 months ago

first ticket: Ticket #24074999: Dropbox Support Chat 
second ticket: Ticket #24082805: Dropbox Support Chat 

 

lots of files, how do I know if I am using the file provider version?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for the ticket numbers, staci22.

     

    About the version of the app, if your Dropbox folder is in ~/Library/CloudStorage, then you're using the File Provider version.

     

    Also, I see that your second ticket was actually sent to our specialists, so I've added your comments here as well and raised the priority of the ticket.

     

    Once the team has reviewed your case, they'll get back to you on what steps you need to follow, etc.

    • staci22's avatar
      staci22
      Explorer | Level 3
      4 months ago

      just heard from someone and they manually trigered a re-indexing which I can see is working at the moment.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Happy to hear that, staci22!

         

        Hopefully, that'll do the trick and fix this for you.

         

        Keep us updated.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!