We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
3 years ago

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
Sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi leandrosilva, I'd be happy to help! 

 

You mentioned that you have some issues when trying to upload your content to your Dropbox account. What is the version of the Dropbox app on your mobile?

 

Also, can you walk me through the steps you follow, in order for you to upload the content? Do you click the + button in the Dropbox app, or go through your files on your mobile, then click "share"? 

 

Keep me posted!

leandrosilva's avatar
leandrosilva
Collaborator | Level 10
2 years ago

Hi Megan,

Thanks for your reply.

Dropbox App version: 316.2.2.

Please find below the detailed steps:
01. Take the screenshot (pressing the side button and the home button at the same time);
02. Click on the screenshot (while it’s showing its preview on the lower left corner);
03. Click on the upload icon (top right corner - icon: arrow up inside a rectangle);
04. Select Dropbox (from the installed Apps available);
05. Select the Dropbox folder where to upload the file;
06. Click on Save (top right corner);
07. Sending file;
08. Error: "Sending failed. File upload failed. Check and try again."

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey leandrosilva and roger272, thanks for letting us know about this.

     

    I tried to reproduce this on my end, but I'm not having any issues.

     

    Can you tap on 'account', then on the gear icon, then on 'clear cache', and restart the app, to see if that helps?

    • leandrosilva's avatar
      leandrosilva
      Collaborator | Level 10
      2 years ago

      Hi Hannah,

       

      Thanks for your reply.

       

      I already 'clear cache', 'clear history' and even re-installed Dropbox app, but the problem remains.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi leandrosilva, the steps you mention were via the OS interface. Could you try manually opening the Dropbox app, pressing the + button and then uploading the image to a folder?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!