We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
3 years ago

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
Sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Jubilbae, sorry to jump in, but could you clear the app's cache on your device and then try to upload your files again?

 

If you still get the same error, please send us a screenshot so that we can have a visual too. 

 

 

Thanks!

  • Jubilbae's avatar
    Jubilbae
    Explorer | Level 4
    2 years ago
    Walter first of all, I've done it but it still didn't work. Second of all, I don't know how to add the screenshot. Thirdly, I'm not sure which discussion I've been dragged. I don't remember tagging iPhone as my topic. I'm lost.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi again, Jubilbae!

       

      I understand that you’re still having an issue with uploading files to your Dropbox mobile app, correct?

       

      If yes, then you should be able to add a screenshot here of the error you're receiving by clicking on the small camera icon that should be located above your message box (right before you post your reply on this thread).

      • Jubilbae's avatar
        Jubilbae
        Explorer | Level 4
        2 years ago

        Nancy sorry, I already deleted the app and found another means to save my files

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!