We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
3 years ago

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
Sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Jubilbae, I hope it’s OK to jump in. 

 

Can you please clarify whether you’re unable to upload your files to the Dropbox app manually (by clicking on the + button) or automatically via camera uploads instead? 

 

What happens exactly when you try to add them to your Dropbox account?

Jubilbae's avatar
Jubilbae
Explorer | Level 4
2 years ago
Nancy. I can't upload the files and images via clicking the + button.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for clarifying, Jubilbae!

     

    Are you receiving any type of errors when trying to manually upload your files to Dropbox?

     

    Have you tried connecting to a different WiFi network/via cellular data? Do you experience the same behavior if you do this?

    • Jubilbae's avatar
      Jubilbae
      Explorer | Level 4
      2 years ago
      Nancy I don't receive any error messages. It just shows «waiting to upload»

      I haven't tried using a Wi-fi. I only use my cellular data.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Jubilbae, Do you have any proxy, VPN, security software, or even carrier settings that could be restricting traffic to the following Dropbox domains?

         

        Could you try connecting to a reliable, stable WiFi connection to see if the files upload normally?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!