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Forum Discussion
Dropbox app stuck syncing after Mac update
After following the process to enable the "new" dropbox, files (709.4 MB) seem to have been moved as expected to ~/Library/CloudStorage/Dropbox. However, after updating one of the files...Dropbox con...
Nancy
Dropbox Staff
Dropbox StaffHi Jeff A.11, and I’m sorry to hear about this.
Can you please send me a screenshot of the exact syncing status of your Dropbox app?
Do you see a number of files trying to sync and if yes, does that number appear to change or does it remain the same?
Keep me posted!
Nancy,
Thanks for the prompt reply...
Am currently unable to provide a screenshot, as I have successfully completely removed my currently-installed Dropbox version (V163.4.5456) version (and wrote a short script to remove everything that I discovered gets installed with a Dropbox installation), then reinstalled the same version BUT DID NOT proceed with the update that moves the "Dropbox" folder from ~/Dropbox to ~/Library/CloudStorage/Dropbox. And everything is now syncing normally...taking only a few seconds to synchronize a single changed file and is no longer "hanging!"
Once I feel up to the "challenge" allowing Dropbox to move the folder to the new MacOS "secure location" and the syncing issue (presumably) returns, I will most definitely submit a screenshot. But note that I have only 21 total files (contained in four (a couple nested) folders and changing only one of the files resulted in the synchronization "hang!" (ie "sync in progress" showing on finder menu bar Dropbox icon). However "Your files are up to date" continued to show, and no sync errors were being reported. I know, weird...but that's what was happening.
Again, all is fine now.
Jeff A
- Hannah
Hey Jeff A.11, thank you for the update here.
I'm glad to see that the issue has been resolved for now, but if you do come across it again, please let us know.
Thank you!
the issue has not been resolved. He went back to the older version. I have the exact same issue with the new Mac version of Dropbox. The Syncing... message says just that. It doesn't tell you how many files are missing the synchronization. It's hang up somewhere.
Thanks!
- Walter
Hi there Miguel Mostafa, sorry to hear about this.
Could you let us know how long has the desktop app been stuck at syncing?
If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it.
While we're at it, have you rebooted your computer at all lately?
